Terms & Conditions
Effective August 6th, 2024
User Agreement
Agreement between user and Inner Compass Wellbeing
Inner Compass Well-being, Inc. and its subsidiaries and affiliates (“Inner Compass ,” “us” or “we”) provides content and products via: www.embraceyourinnercompass.ca (the “Website”), our applications (the “Apps”), or other delivery methods (the Website, the Apps and such content and products are collectively the “Product”). Inner Compass Wellbeing, in partnership with its affiliated medical providers and partners, may deliver coaching services, psychotherapy services (i.e. therapy), and psychiatry services (collectively the “Services”) using the Products or via other delivery methods, as applicable. For purposes of clarity, the Services are provided by independent coaches and licensed clinicians. Inner Compass Wellness App is not a provider of healthcare or mental health services; rather, Inner Compass app offers a technology platform through which the Providers provide telehealth services.
The terms and conditions cover the Inner Compass Wellness app and our website blog post. Service under Inner Compass Well-being this includes www.embraceyourinnercompass.ca blog and or mobile app Inner Compass. Service and resources on these pages are offered to you conditioned on your acceptance without modification of the terms and conditions, and notices contained herein (the terms” ). Your use of our website and app constitutes your agreement to all such terms. Please read Terms and conditions carefully, and keep a copy for your records.
Inner Compass Wellbeing app is a wellness resources library and directory. We are a digital platform connecting individuals to culturally responsive and relatable mental health and wellness resources and professionals
Inner Compass Wellbeing provides a platform that enables users of Inner Compass Wellbeing service to connect with a licensed mental health professional and/or coaches and access to our resources of mental health library. Inner Compass Well-being app does not provide medical services of mental health treatment, and is not a health care provider. The clinician with which you establish a treatment relationship is solely responsible for providing you with the medical services. We only act as a technology platform to connect you with resources and clinicians who may be interested in providing you with mental health support.
Inner Compass Wellbeing Blog and App does not provide any mental health diagnosis, or treatment suggestions. This is the responsibility of your Clinician. Any health information services, suggestions, or other content on the Services are for psychoeducational informational purposes only. You assume full responsibility for the use of any information obtained through the Services and agree that we’re not responsible or liable for any claim, loss, or damage arising from using that information. If you rely on any information provided by us or on the Services, you do so at your own risk. Inner Compass Wellbeing does not guarantee response times for any communications between you and your Clinician using the Services. The Services are not designed or intended for use in emergency situations. Emergency and urgent questions and situations should be directed immediately by telephone or in-person to qualified professionals. In the event of a crisis emergency, call 911 or visit your nearest emergency department, the Services do not contain medical advice.
Privacy
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Your use of Inner Compass Wellness app and www.embraceyourinnercompass.ca is subject to Inner Compass Wellbeing's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
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Electronic Communications
Visiting https://www.embraceyourinnercompass.ca or sending emails to Inner Compass Wellbeing constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
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Your Account
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If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Inner Compass Wellbeing is not responsible for third party access to your account that results from theft or misappropriation of your account. Inner Compass Wellbeing and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
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To request to delete some or all of your account data, email support at info@innercompasstherapy.ca
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Children Under Thirteen
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Inner Compass Wellbeing does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use the Inner Compass Wellness App only with permission of a parent or guardian.
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Links to Third Party Sites/Third Party Services
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Inner Compass Wellness App and www.embraceyourinnercompass.ca may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Inner Compass Wellbeing and Inner Compass Wellbeing is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Inner Compass Wellbeing is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Inner Compass Wellbeing of the site or any association with its operators.
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Certain services made available via www.embraceyourinnercompass.ca and Inner Compass Wellness App are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.embraceyourinnercompass.ca domain, you hereby acknowledge and consent that Inner Compass Wellbeing may share such information and data with any third party with whom Inner Compass Wellbeing has a contractual relationship to provide the requested product, service or functionality on behalf of www.embraceyourinnercompass.ca users and customers.
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No Unlawful or Prohibited Use/Intellectual Property
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You are granted a non-exclusive, non-transferable, revocable license to access and use www.embraceyourinnercompass.ca strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Inner Compass Wellness App that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Inner Compass Wellbeing or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.
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You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Inner Compass Wellness App content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Inner Compass Wellness App and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Inner Compass Wellbeing or our licensors except as expressly authorized by these Terms.
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Use of Communication Services
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Inner Compass Well-being site may contain, forums, comment sections, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
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Inner Compass Wellbeing has no obligation to monitor the Communication Services. However, Inner Compass Wellbeing reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Inner Compass Wellness App reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Inner Compass Wellbeing reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Inner Compass Wellbeing's sole discretion.
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Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Inner Compass Wellbeing does not control or endorse the content, messages or information found in any Communication Service and, therefore, Inner Compass Wellbeing specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Inner Compass Wellbeing spokespersons, and their views do not necessarily reflect those of Inner Compass Wellbeing.
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Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
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Materials Provided to Inner Compass Wellness App or Posted on Any Inner Compass Wellbeing Web Page
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Inner Compass Wellbeing does not claim ownership of the materials you provide to www.embraceyourinnercompass.ca (including feedback and suggestions) or post, upload, input or submit to any Inner Compass Wellbeing Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Inner Compass Wellbeing, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
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No compensation will be paid with respect to the use of your Submission, as provided herein. Inner Compass Wellbeing is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Inner Compass Wellbeing's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
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International Users
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The Service is controlled, operated and administered by Inner Compass Wellbeing from our offices within Canada. If you access the Service from a location outside the Canada, you are responsible for compliance with all local laws. You agree that you will not use the Inner Compass Wellbeing’s Content accessed through www.embraceyourinnercompass.ca in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
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Indemnification
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You agree to indemnify, defend and hold harmless Inner Compass Wellbeing, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Inner Compass Wellbeing reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Inner Compass Wellbeing in asserting any available defenses.
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Arbitration
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In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the Canadian Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Inner Compass Wellness App AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. Inner Compass Wellness App AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Inner Compass Wellness App AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Inner Compass Wellbeing AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Inner Compass Wellness App OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME PROVINCES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
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ASSUMPTION OF RISK
By granting you the right to use the Products or Services, Inner Compass Wellbeing Inc. do not assume any obligation or liability with respect to your health or your physical activity or condition, will using the blog or wellness app. In no event will the Inner Compass Wellbeing Entities be liable for any death or bodily injury that you suffer, or that you cause to any third party, in connection with your use of the Products or Services or any activity you undertake in connection therewith. As between you and the Inner Compass Wellbeing Entities, you are solely responsible for your use of the Products and Services and your health and medical conditions and treatment related thereto. Inner Compass Well-being will have no liability for any unauthorized disclosure of your personally identifiable information caused by your actions or omissions.
EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT, YOU AGREE THAT:
(a) IF YOU ARE IN NEED OF OR ARE SEEKING MEDICAL TREATMENT, YOU SHOULD CONTACT YOUR HEALTHCARE PROVIDER. IF YOU ARE HAVING THOUGHTS OF HARMING OR KILLING YOURSELF, PLEASE CALL 911 or THE SUICIDE AND CRISIS LIFELINE, AND IF YOU ARE EXPERIENCING A MEDICAL OR MENTAL HEALTH EMERGENCY, PLEASE CONTACT 911 (OR YOUR LOCAL EQUIVALENT) OR GO TO THE NEAREST EMERGENCY ROOM;
(b) Inner Compass Well-being App and Blog (WITH THE EXCEPTION OF ITS AFFILIATED MEDICAL PROVIDERS) IS NOT A LICENSED MEDICAL CARE PROVIDER; DOES NOT PROVIDE MEDICAL TREATMENT, ADVICE, OR DIAGNOSIS; HAS NO EXPERTISE IN DETERMINING THE EFFECT OF ANY SPECIFIC TREATMENT ON A MEDICAL CONDITION; AND IS NOT YOUR HEALTHCARE PROVIDER;
(c) Inner Compass Well-being IS NOT AND DOES NOT PROVIDE 911 OR OTHER EMERGENCY SERVICES AND MAY NOT CONTACT YOU OR ANYONE ON YOUR BEHALF WITH RESPECT TO YOUR MEDICAL CONDITION OR TREATMENT;
(d) ANY WRITTEN MATERIAL PROVIDED BY INNER COMPASS WELL-BEING THROUGH OUR BLOGS OR APP AND NOT BY ITS AFFILIATED MEDICAL PROVIDERS THROUGH THE PRODUCTS AND SERVICES IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO REPLACE THE RELATIONSHIP BETWEEN YOU AND YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER;
(e) YOU SHOULD ALWAYS CONSULT A PHYSICIAN IF YOU HAVE ANY QUESTIONS REGARDING A MEDICAL CONDITION;
(f) NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ OR RECEIVED USING THE PRODUCTS AND SERVICES;
(g)INNER COMPASS WELLBEING ASSUME NO LIABILITY WITH RESPECT TO ANY SURVEY OR RESEARCH/MEDICAL PROGRAM OR STUDY WITH WHICH YOU MAY BE USING THE PRODUCTS OR SERVICES; AND
(h) INNER COMPASS WELLBEING ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, EFFECTIVENESS, OR CORRECT USE OF INFORMATION YOU RECEIVE THROUGH OR AS GENERATED BY THE PRODUCTS.
Termination/Access Restriction
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Inner Compass Wellbeing reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the Province of Ontario and you hereby consent to the exclusive jurisdiction and venue of courts in Ontario in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Inner Compass Wellbeing as a result of this agreement or use of the Site. Inner Compass Wellbeing's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Inner Compass Wellbeing's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Inner Compass Wellbeing with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
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Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Inner Compass Wellbeing with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Inner Compass Wellbeing with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
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Changes to Terms
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Inner Compass Wellbeing reserves the right, in its sole discretion, to change the Terms under which www.embraceyourinnercompass.ca is offered. The most current version of the Terms will supersede all previous versions. Inner Compass Wellbeing encourages you to periodically review the Terms to stay informed of our updates.
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Contact Us
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Inner Compass Wellbeing welcomes your questions or comments regarding the Terms:
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Effective as of August 6th, 2024